Delete your Woza account

Last updated: 23 October 2026

Thank you for using Woza. We respect your privacy and understand that you may want to delete your account and the data linked to it. This page explains how to request deletion of your Woza account, what is deleted, and what we keep.

1. Account deletion process

a. How to delete your account in the app

1. Open Woza and sign in.

2. Go to your Profile, tap the three-dot menu (⋮), then tap Chat settings.

3. Tap Account, then tap Delete my account.

4. Read the summary, type DELETE to confirm, then tap Delete my account.

b. Verification

For your security, we may ask you to enter your password again or confirm a one-time code before we process the request.

c. What happens next

• Your account is hidden immediately. Your profile, posts and stories can no longer be seen, and you are signed out on all your devices.

• Your account then stays in a 30-day grace period. If you change your mind, sign in during these 30 days and tap Cancel deletion. Everything is restored.

• After 30 days, your account is permanently deleted and cannot be recovered.

d. Before you delete: withdraw your coins

Please make sure you have withdrawn your coin balance before you delete your account. You can withdraw from the Wallet screen during the 30-day grace period. A coin balance that remains when the 30 days end is not paid out. Withdrawals that are still pending finish before your account is erased.

2. Types of data deleted

When your deletion request is processed, we delete:

• your profile, username, name, bio and photos;

• your posts, stories, Blips and comments;

• messages you sent and your chat history;

• your followers, following list, saved items and collections;

• your hidden-words list, account preferences and settings; and

• your device and push-notification registrations.

3. Data retention period

We are committed to protecting your privacy. After your account is deleted, we keep some data for a limited period, as required by law or for legitimate business purposes. The data we keep includes:

• transaction records (payments, top-ups, withdrawals and ledger entries) required for auditing and financial reporting;

• data needed to resolve disputes or enforce agreements; and

• data needed for fraud prevention and security.

This data is kept only for those purposes and is not shown to other users. Copies held in backups are overwritten in the normal backup cycle.

4. If you cannot open the app

Email support@payless.africa from the email address linked to your account, or tell us your Woza username and the phone number you registered with. Write "Delete my Woza account" in the subject. We will verify that it is you and complete your request within 30 days. You will receive a confirmation email once it has been processed.

5. Contact us

If you have any questions or concerns about deleting your account or the data linked to it, contact our support team at support@payless.africa, or our data protection team at privacy@payless.africa.

Important: when you delete your Woza account you lose access to everything in it, including your posts, messages and coin history. Back up anything you want to keep before you start.

Payless Solutions Limited, P.O. Box 38532-00623, Parklands, Lemac Building, 23rd Floor, Church Road, Westlands, Nairobi, Kenya